Terms and Conditions

1.1 You must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872 to place an order.

1.2 By placing an order, you represent that the information you provide is accurate and complete.

2.1 You may be required to create an account to place an order or use the returns portal. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2.2 You shall notify us immediately at kaalcharisolutionspvtltd@gmail.com of any unauthorised use of your account.

3.1 Products are described on the Website as accurately as reasonably possible. Colour and finish may vary due to display settings and the natural characteristics of leather and other materials.

3.2 Footbeds and footwear are configured to the recommendation generated from information you provide through the Website questionnaire or, where applicable, through an in-person assessment. This includes, without limitation, your measurements, size, arch and fit profile, and footbed configuration.

3.3 The recommendation tool provides guidance on fit and comfort. It is not a medical device and does not provide medical advice, diagnosis or treatment. See the Health Information Disclaimer in the Legal Notice.

3.4 You are responsible for the accuracy of the information you provide during the assessment and ordering process. We configure your footbed and footwear in good faith based on this information, and are not liable for fit or comfort issues arising from inaccurate or incomplete information provided by you.

3.5 Once an order has reached Order Confirmation and entered processing or production under Clause 4, changes to size, footbed configuration, colour or other specifications may not be possible. Any change requested after Order Confirmation is subject to our approval and may affect the dispatch timeline. This Clause does not restrict any right available to you under applicable consumer law.

3.6 Product availability is indicated on the Website on a best-efforts basis and is not guaranteed until Order Confirmation under Clause 4.

The process for an order is: Order Request → Verification / Confirmation (by our team) → Order Confirmed → Processing / Production → Dispatch. Each stage is described below.

4.1 An order placed on the Website, together with any payment made at checkout, constitutes a request to purchase (an "Order Request"). An Order Request is an offer by you to purchase; it is not, by itself, acceptance of the order by us, and does not oblige us to commence processing or production.

4.2 Following an Order Request, our team may contact you by telephone, email or WhatsApp to verify the order and, where relevant, your assessment, measurements, size and footbed configuration ("Verification"). Where Verification is required, processing of the order shall be kept on hold pending your response. An order is accepted and confirmed ("Order Confirmation") only once Verification (where undertaken) is complete and we have communicated confirmation to you. We may decline any Order Request, in whole or in part, at any time before Order Confirmation.

4.3 An order enters processing or production only after Order Confirmation. References elsewhere in these Terms and in our other policies to "processing", "production" or "dispatch" refer to the period from and after Order Confirmation, and are distinct from the earlier Order Request stage.

4.4 Where a product or configuration becomes unavailable after Order Confirmation, we shall inform you and refund any amount paid for that product within seven (7) working days, in accordance with Clause 6 of the Return, Exchange and Replacement Policy.

4.5 Nothing in this Clause 4 affects your right to cancel an order under Clause 5 (Order Cancellation) below.

5.1 You may cancel an Order Request within twenty-four (24) hours of placing the order, by writing to kaalcharisolutionspvtltd@gmail.com or through Kaalcāri's designated customer support channel, quoting your order number.

5.2 A cancellation request made within the period in Clause 5.1 shall be accepted, and any amount paid shall be refunded to the original mode of payment in accordance with Clause 6 of the Return, Exchange and Replacement Policy.

5.3 After the expiry of the period in Clause 5.1, cancellation will generally not be permitted, as the order may by then have entered processing or production under Clause 4.3.

5.4 Where an Order Request has not yet entered processing under Clause 4.3, we may, at our sole discretion, consider a cancellation request received after the period in Clause 5.1.

5.5 Once an order has entered processing or production under Clause 4.3, it cannot ordinarily be cancelled, save as required under applicable consumer protection law.

5.6 This Clause 5 is in addition to, and does not affect, your right under Clause 1.3 of the Shipping Policy to cancel an order for a full refund where dispatch is delayed beyond the timeline communicated to you.

5.7 Nothing in this Clause 5 limits or excludes any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

6.1 Prices are stated in Indian Rupees and are inclusive of applicable Goods and Services Tax unless stated otherwise. Shipping charges, where applicable, are displayed before checkout.

6.2 Payment is collected in full at the time of the Order Request, through the payment methods offered at checkout. Payments are processed by third-party payment service providers; we do not store card details.

6.3 Where a payment fails or is not successfully completed, the Order Request shall not proceed to Verification or Order Confirmation. Where an amount is debited from your account or card without a corresponding Order Request being generated on the Website, including in the case of a duplicate transaction, you should notify us at kaalcharisolutionspvtltd@gmail.com with the payment reference. A verified duplicate or failed-transaction amount shall be refunded to the original mode of payment within seven (7) working days of verification, subject to the timelines applicable to the relevant payment gateway or bank.

6.4 In the event of an error in the price displayed on the Website, whether due to a technical error, typographical error or otherwise, we may cancel the affected Order Request or order, whether or not it has reached Order Confirmation, and refund any amount paid, at any time before dispatch. We shall inform you of any such cancellation.

6.5 Discount codes, coupons and promotional offers are subject to the specific terms communicated at the time the offer is made, including validity period, minimum order value and eligible products. Offers are not combinable unless expressly stated, and may be withdrawn or modified at any time without prior notice, except in relation to an order that has already reached Order Confirmation.

6.6 We do not employ dark patterns of the kind identified in the Central Consumer Protection Authority's Guidelines for Prevention and Regulation of Dark Patterns, 2023, including false urgency, basket sneaking, confirm-shaming or drip pricing. Any discount or reference price displayed on the Website reflects a price at which the relevant product was genuinely offered for sale in the recent past, in accordance with applicable law.

7.1 The processing and dispatch timeline following Order Confirmation is governed by the Shipping Policy. Returns, exchanges, footbed replacement and refunds are governed by the Return, Exchange and Replacement Policy. Both are incorporated into these Terms.

8.1 You shall not use the Website for any unlawful purpose, attempt to gain unauthorised access to any part of the Website or its systems, introduce malicious code, or copy, scrape or reproduce Website content.

8.2 Reviews and other content you submit must be your own, accurate, and not infringe any third-party right. You grant us a non-exclusive, royalty-free, perpetual licence to use such content on the Website and in our marketing, in accordance with the Privacy Policy.

8.3 We reserve the right to refuse, cancel or restrict any Order Request, order or account where we reasonably suspect fraudulent activity, misuse of a promotional offer, or a breach of these Terms, and to take any further action permitted by applicable law, including reporting to the appropriate authorities.

9.1 All intellectual property in the Website, the products, the footbed designs and the recommendation tool belongs to KAALCHARI SOLUTIONS PRIVATE LIMITED ("Kaalcāri", "we", "us", "our") or its licensors. Nothing in these Terms grants you any right in such intellectual property other than the right to use the Website for personal, non-commercial purposes.

10.1 Subject to Clause 10.4, our aggregate liability arising out of or in connection with any order shall not exceed the amount paid by you for that order.

10.2 Subject to Clause 10.4, we shall not be liable for any indirect, incidental or consequential loss.

10.3 Save as expressly stated in this Clause 10 and in the Return, Exchange and Replacement Policy (including the manufacturing-defect, transit-damage and 100-day footbed replacement provisions), we do not offer any additional express product warranty.

10.4 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under the Consumer Protection Act, 2019 or other applicable law, and nothing in Clause 10.3 affects any statutory warranty or guarantee available to you under applicable law.

11.1 You shall indemnify us against any claim, loss or expense arising from your breach of these Terms or your unlawful use of the Website.

12.1 Personal data is processed in accordance with the Privacy Policy.

13.1 We shall not be liable for any delay in, or failure to perform, any obligation under these Terms to the extent that the delay or failure results from a cause beyond our reasonable control, including act of God, fire, flood, pandemic or other public health emergency, strike, war, riot, governmental action, or failure or delay of a third-party supplier, courier or payment gateway.

13.2 Where a Force Majeure event affects an order that has reached Order Confirmation, we shall inform you of the expected impact on the dispatch timeline as soon as reasonably practicable, and Clause 1.3 of the Shipping Policy shall apply.

14.1 We may amend these Terms by publishing the amended Terms on the Website. Amendments apply to orders placed after publication.

15.1 These Terms are governed by the laws of India. Subject to any right of the Customer to approach a Consumer Commission under the Consumer Protection Act, 2019, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

16.1 Complaints may be addressed to the Grievance Officer identified in the Legal Notice.

17.1 Product listings and packaging shall, where applicable, display the declarations required under the Legal Metrology Act, 2009 and the rules made thereunder.

17.2 A tax invoice showing our GSTIN (29AAMCK8234F1Z6) shall be issued for each order in accordance with applicable Goods and Services Tax law.

KAALCHARI SOLUTIONS PRIVATE LIMITED, Fourth Floor, 1241, 2nd Block, Vruddhi, Bannerghatta Road, BTM Layout Stage 4, Bengaluru, Karnataka – 560076 · kaalcharisolutionspvtltd@gmail.com · +91-8050713980