Privacy Policy

1.1 Identity and contact data: name, email address, telephone number, billing and delivery address.

1.2 Order and payment data: products ordered, order history, transaction reference. Card details are collected and processed by our payment service provider and are not stored by us.

1.3 Fit and recommendation data: responses to the footbed questionnaire, including age, height, weight, arch profile, foot conditions, pain location and pattern, daily activity and footwear; foot measurements; and, where an in-person assessment is conducted, gait analysis data and foot images.

1.4 Returns portal data: images, descriptions and correspondence you submit in connection with a cancellation, return, exchange, replacement or query.

1.5 Technical data: IP address, device and browser information, and cookie data as described in Clause 7.

2.1 To process your Order Request, verify and confirm your order, and to process and deliver orders and configure footbeds and footwear to your recommendation.

2.2 To generate and, where you request, reassess your footbed recommendation.

2.3 To administer cancellations, returns, exchanges, replacements and queries.

2.4 To communicate with you about your order, account and requests, including Verification calls, emails or WhatsApp messages under Clause 4.2 of the Terms and Conditions.

2.5 With your consent, to send marketing communications. You may withdraw consent at any time using the unsubscribe link or by writing to us.

2.6 In aggregated or de-identified form, to improve product design and the recommendation tool. De-identified data cannot be used to identify you.

2.7 To comply with legal obligations and to establish, exercise or defend legal claims.

3.1 We process personal data on the basis of your consent, given when you submit the questionnaire, place an order, use the returns portal, or opt in to marketing. Consent is requested separately for each distinct purpose.

3.2 Fit and recommendation data described in Clause 1.3 is collected only with your express consent and used solely for the purposes in Clauses 2.1, 2.2, 2.3 and 2.6.

3.3 You may withdraw consent at any time by writing to kaalcharisolutionspvtltd@gmail.com. Withdrawal does not affect processing carried out before withdrawal. Where data is necessary to fulfil an order, withdrawal may prevent us from completing the order.

4.1 We share personal data only with: (a) logistics partners, for delivery and return pickup; (b) payment service providers, for payment processing; (c) IT and cloud service providers who host the Website, the recommendation tool and the returns portal; (d) manufacturing partners, limited to the specification required to configure your footbed and footwear; and (e) authorities where required by law.

4.2 Each recipient is bound by contract to process personal data only for the specified purpose and to maintain appropriate security.

4.3 We do not sell personal data.

5.1 Order and transaction data is retained for the period required under applicable tax and accounting law.

5.2 Fit and recommendation data is retained for as long as your account is active or as required to service your footbed replacement entitlement, and is thereafter deleted or de-identified unless you request earlier deletion under Clause 6.

5.3 Returns portal data is retained until the request is closed and for a further nine (9) months for dispute resolution.

6.1 You may: (a) access the personal data we hold about you; (b) request correction or updating; (c) request erasure, subject to legal retention obligations; (d) withdraw consent; (e) nominate a person to exercise these rights on your behalf; and (f) raise a grievance.

6.2 Requests may be made to kaalcharisolutionspvtltd@gmail.com. We shall respond within the period prescribed under applicable law.

6.3 If your grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India.

7.1 The Website uses essential cookies required for it to function, and, with your consent, analytics and marketing cookies. You may manage non-essential cookies through the cookie banner or your browser settings.

8.1 We implement reasonable security practices and procedures, including encryption in transit, access controls and periodic review, to protect personal data against unauthorised access, loss or misuse.

8.2 In the event of a personal data breach affecting you, we shall notify you and the Data Protection Board of India as required by law.

9.1 The Website is not directed at persons under eighteen (18). We do not knowingly collect personal data from children. Where a parent or guardian places an order on behalf of a child, the parent or guardian provides consent.

10.1 We may amend this Privacy Policy by publishing the amended version on the Website with a revised date.

Privacy queries: kaalcharisolutionspvtltd@gmail.com

Grievance Officer: kaalcharisolutionspvtltd@gmail.com · +91-8050713980