This Shipping Policy applies to all orders placed with KAALCHARI SOLUTIONS PRIVATE LIMITED ("Kaalcāri", "we", "us", "our") through the Website. Terms used in this Policy, including "Order Request", "Verification" and "Order Confirmation", have the meaning given to them in Clause 4 of the Terms and Conditions.
1. Order Processing and Dispatch Timeline
1.1 Following Order Confirmation under Clause 4 of the Terms and Conditions, each order is processed and assembled to the Customer's confirmed width and footbed recommendation. Orders shall be dispatched within ten (10) working days of Order Confirmation.
1.2 "Working days" means Monday to Friday, excluding public holidays in Karnataka.
1.3 Where dispatch is expected to exceed the period in Clause 1.1, we shall inform the Customer by email or telephone with a revised dispatch date. The Customer may cancel the order for a full refund at any time before dispatch. This right is in addition to, and does not affect, the Customer's cancellation rights under Clause 5 (Order Cancellation) of the Terms and Conditions.
1.4 Where Order Confirmation under Clause 4.2 of the Terms and Conditions is delayed because we are unable to complete Verification with the Customer, the dispatch timeline in Clause 1.1 shall not begin to run until Verification is complete and Order Confirmation is communicated to the Customer.
2. Delivery
2.1 Orders are shipped through our logistics partners. Estimated delivery time after dispatch is five (5) to seven (7) working days within India, depending on destination.
2.2 A tracking number shall be provided by email or SMS upon dispatch.
2.3 Delivery timelines are estimates. We are not liable for delay caused by the logistics partner, incorrect address information provided by the Customer, or events beyond our reasonable control, including as described in Clause 13 (Force Majeure) of the Terms and Conditions.
3. Shipping Charges
3.1 Shipping charges, if any, are displayed at checkout before payment.
4. Delivery Address
4.1 The Customer is responsible for providing a complete and accurate delivery address. Orders returned to us due to an incorrect address or non-availability of the recipient after four (4) delivery attempts may be re-shipped at the Customer's cost.
5. Serviceable Locations and Payment Method
5.1 We currently ship within India only. Serviceability of a PIN code is confirmed at checkout.
5.2 Cash on Delivery (COD): Not offered. As each Product is configured to the Customer's individual footbed and width specification, orders must be paid in full at checkout in accordance with Clause 6.2 of the Terms and Conditions.
6. Damage in Transit
6.1 Damage in transit must be reported within seventy-two (72) hours of delivery in accordance with the Return, Exchange and Replacement Policy.
7. Contact
kaalcharisolutionspvtltd@gmail.com · +91-8050713980